Skip to main content

Troubleshoot Slow Loading Time

Occasionally, you might notice that a webpage or video takes longer than usual to load. Here are some suggestions to assist in diagnosing factors contributing to a slower load time.

  1. Evaluate Your Internet Speed: Begin by checking your internet connection speed. Visit this link: https://fast.com/. If your speed falls short, consider upgrading your package with your internet service provider.

    • 18–25 Mbps: Suitable for Ultra HD video (4K, HDR)
    • 10–18 Mbps: Ideal for HD video
    • 1–10 Mbps: Adequate for SD video

  2. Assess Your Network Environment: Are you connected to a Wi-Fi network shared by multiple devices and users? Buffering issues can arise if the available bandwidth doesn't accommodate everyone. Public networks may have bandwidth limitations. Try again when you're on your home or office network.

  3. Manage Concurrent Activities: Are you simultaneously streaming other videos or music, or performing large downloads or uploads? These concurrent activities can lead to latency problems. Close other streaming services and wait for downloads or uploads to finish before retrying.

  4. Check Your Equipment: If you're on your home Wi-Fi network, and the issues persist after addressing the previous points, consider upgrading your modem or router. Verify with your internet service provider that your equipment is up to date.

  5. Mobile Device Data Cap: When using a mobile device without Wi-Fi and experiencing slow loading or buffering, you may have reached your data cap. This information can typically be found in your device's settings under "Network & Internet Data Usage."

  6. Consider Your Location: Do you reside in a remote area, and is this your first time accessing the site or content? It's possible that, due to Content Delivery Network (CDN) dynamics, the content hasn't been cached yet, causing buffering or delays. Try viewing the content again later; it should be cached by then.

  7. International Viewers: Viewers in India or Australia may experience slower load times due to our CDNs being slower to update in those regions. We are actively working to enhance the reliability of these CDNs in the near future.

Update: Starting from March 2020, the global internet has faced increased demand due to more people using it for activities like video streaming and video calls.

For further insights into this impact on global internet usage, you may refer to articles from CNBC, NY Times, another from NY Times, Bloomberg, and Fortune.

Currently, there are no distinct peak usage times, as internet demand remains fairly constant. This heightened demand on internet networks can result in lag in your internet experience.

Unfortunately, there's limited action that can be taken to expedite this situation, but we recommend reviewing the suggestions above.

How Video Data is Delivered to Your Device:

When you click play on a Teyuto video, we utilize Content Delivery Networks (CDNs) to swiftly distribute the video data to you. Due to recent spikes in global internet usage, some CDNs may experience congestion.

CDNs work diligently to deliver the video data to your Internet Service Provider (ISP) through the most efficient route possible. Occasionally, unique circumstances may necessitate using a less direct path.

Once your ISP receives the video from Teyuto, they handle the crucial task of transmitting the video data through their network to your home or device. If there isn't enough capacity (e.g., your internet speed and upload Mbps), your video streaming quality may suffer. This is standard ISP behavior.

Additional Information:

The embedded video player on iOS devices and Safari will always buffer three video segments before starting playback, which some may perceive as 'slow.' These three segments have a duration of approximately 2 seconds each, resulting in a minimum latency of around 6 seconds, without factoring in the time required for ingestion, transcoding, packaging, and media segment delivery.