Why is My Site Down?

Before reaching out for assistance, please ensure you've followed these troubleshooting steps:

1. Site Access and Billing:

   • Can you log into your Teyuto site (Admin area)? If not, is it due to non-payment?
   • If payment is the issue, you can update your payment information on the lock screen or contact our Billing Team at [email protected]

2. Custom Domain:

   • If you're using a custom domain, has it expired or is it no longer pointing to Teyuto?
   • In this case, reach out to your domain provider for assistance.

3. Domain Check:

   • Use a website like https://www.digwebinterface.com to verify where your domain currently points.

4. Network Connectivity:

   • Can you access other websites like Google.com or Youtube.com?
   • If not, there may be local network issues affecting your access.
   • Once these local issues are resolved, you should regain access to your Teyuto page.

5. Global Internet Status:

   • Occasionally, internet stress can lead to widespread access problems, particularly during events like the ongoing pandemic.
   • To gauge the current global internet situation, visit https://downdetector.com/.

6. Teyuto Status:

   • Check our status page to see if there are any reported issues with Teyuto at the moment:

     https://status.teyuto.com/

If you've completed all the above steps and your site is still malfunctioning or not loading, please reach out to us at [email protected]. Be sure to confirm that you've checked the items mentioned above and provide a screenshot of the issue (including the navigation bar), details about your device, browser name, and version. This information will help expedite the troubleshooting process.